· Configure Dynatrace log sinks, alerts, and dashboards; automate rollouts with Ansible

· Enhance CI/CD observability by analyzing event flow and driving targeted remediations

· Script feedback loops to detect alert inconsistencies / reduce noise

· Creating automation scripts to reduce repetitive tasks, managing source control in GitHub

· Using Azure DevOps to create dashboards through queries that effectively visualize data

 · Structuring hybrid cloud environments to create synergy across teams

· Using Excel, SQL, Salesforce, and other tools to execute client onboarding and updates

· Navigating a hybrid cloud environment rooted in AWS to deliver CAHPS services

· Collaborating with CSMs and technical teams to resolve failures in proprietary systems

· Developing business rules using Camunda Modeler, Postman API, and JavaScript

· Utilizing GitHub and Bitbucket to update BPMN files, DMN tables, and Jira tickets

· Querying AWS CloudWatch logs to test flows and troubleshoot bugs